At DodgeParts.Shop, we strive to provide high-quality parts and accessories for your Dodge vehicle. We understand that sometimes you may need to return or exchange an item. Here’s how we handle returns and refunds:

 

 

– We accept returns within 30 days of receiving your order.

– The item must be in its original, unused condition with all original packaging and accessories included.

– Custom orders and special-ordered parts are not returnable.

– Electrical parts, oils/chemicals, bare engine assemblies, tools, printed materials, merchandising aids, hazmat parts, and controlled parts (e.g., emission labels, airbags, seatbelts) are non-returnable.

 

 

– Contact our customer service team at sales@ghamoautoparts.com or through our website’s contact form to initiate a return.

– Provide your order number, the item(s) you wish to return, and the reason for the return.

– We will issue a Return Authorization Number (RMA) that must be included with the returned item.

– You are responsible for the cost of shipping the item back to us.

shipp back to our address here … 7216 N KEYSTONE AVE , INDIANAPOLIS, IN 46240

 

– Refunds will be issued in the original form of payment (e.g., credit card, bank transfer).

– Refunds will be processed within 3 days of receiving the returned item.

– A 10-25% restocking fee may apply for non-defective returns.

 

– If an item is damaged or missing upon delivery, you must notify us within 5 days of receiving your order.

– We will work with you to resolve the issue and file a claim with the shipping carrier if necessary.

 

– If an item is defective, please contact our customer service team immediately.

– We will assist you with the warranty process and ship a replacement once we receive the returned item.

 

We hope this policy provides clarity on our returns and refunds process. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team at sales@ghamoautoparts.com.